At Shree Trading Cart, we prioritize your satisfaction. If you encounter any issues with your purchase, we are committed to providing a seamless and hassle-free resolution. Please review our return and refund policy outlined below.
- 30-Day Return & Refund Window
We offer a 30-day return and refund policy from the date of product delivery. If your product is not functioning properly within this timeframe, you can request a replacement or refund. - Eligibility Criteria for Returns & Refunds
To qualify for a return or refund, the item must meet the following conditions:
Non-functional Products: Items that are not working as expected.
Cosmetic or Minor Damages: Products with minor cosmetic damages (excluding damage caused during shipping).
Misplaced Items: Products misplaced during transit.
Note: We cannot accept returns due to:
Missed delivery deadlines.
Products misplaced during transit.
- Return Process
To initiate a return:
Gather Proof of Purchase: Locate your receipt or invoice with the PI/PO Number, Invoice Number, and Date of Delivery.
Contact Us: Reach out to our customer support team at [Insert Official Email Address] or call us at [Insert Contact Number].
Return the Product: Securely package the product in its original packaging (if possible) and ship it to the address provided by our support team.
Important: You are responsible for covering return shipping costs. These costs are non-refundable. If a refund is processed, the return shipping cost will be deducted from the refund amount.
- Refund Process
Once we receive the returned product, our team will inspect it thoroughly. Upon approval:
Your refund will be processed and credited back to your original payment method within a specific timeframe (details available in our Payment Terms).
If you haven’t received your refund after a reasonable timeframe, check your bank account first. If the refund is still missing, contact your credit card company. Processing delays might occur.
- Exchanges for Defective or Damaged Items
If you receive a defective or damaged item, we offer a straightforward exchange for the same product. To initiate an exchange:
Contact us via email at shreetradingservices24@gmail.com, and we’ll guide you through the process.
Ship the item to the address provided by our support team.
Note: The delivery time for exchanged products may vary depending on your location. Rest assured, we’ll make sure to get the replacement to you as soon as possible.
- Shipping Insurance Recommendation
We highly recommend using a traceable shipping service or purchasing shipping insurance to ensure proper tracking and peace of mind during the return process. - Contact Us
If you have any questions or require further clarification regarding our return and refund policy, please don’t hesitate to contact us. Our dedicated customer support team is always happy to help!
Email: shreetradingservices24@gmail.com
Phone: +91 9324486686